Contact Chapple & Co. Solicitors

Complaints Procedure

We hope you will not have cause to complain about the work we do for you but if you feel you have a complaint about us you should refer this in the first instance to David Chapple the sole principal of the firm and the person responsible for complaint handling at Chapple and Co. Please note that you should act as soon as possible if you feel the need to complain.

Please put your complaint in writing addressed to David Chapple at 15 Dartford Road, March PE15 8LA.

If the complaint relates to David Chapple himself then you should put your complaint in writing and address it to Ann Caley (Practice Manager) at the above address. 

We will acknowledge your complaint in writing to the address you give us within 5 working days. We will investigate the complaint and aim to reply to you in writing within 15 working days thereafter.

We trust that we can resolve your complaint amicably and to your satisfaction.

If, however, you are still not satisfied with the outcome of our handling of your complaint then thereafter you can apply to the independent Legal Ombudsman.

Please note firstly that the Legal Ombudsman will require that you should allow us at least 8 weeks to resolve a complaint. You should contact the Legal Ombudsman within 6 months of your last contact with us or within 6 years of the act or omission you are complaining about (or if outside of this period, within 3 years of when you should reasonably have been aware of it.)



The Legal Ombudsman can be contacted in the following ways:

By post to:

P O Box 6806

Wolverhampton

WV1 9WJ

On the internet:

www.legalombudsman.org.uk 

By telephone: 0300 555 0333

By e-mail:

enquiries@legalombudsman.org.uk

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit its website to see how you can raise your concerns with the Solicitors Regulation Authority